SCHNEIDER INDONESIA, PT
Schneider Electric, the world leader in electricity and automation management. It is a great place for top talents, ready to cross all frontier. Make the strategic move, join our 112.000 employees and catch the chance to follow your best career path in 106 countries.
Quality & Technical Support Manager (QTS)-jakarta
Responsibilities
- To assure the Quality of general process of delivery to customer and customer complaints / feedback by communicating the KPI and initiate corrective actions to get all KPI as per target.
- To ensure the customer complain process meet to customer need and satisfaction for strategic customer or critical complaint
- To represent customer concern in case complaints, issues, feedback, dissatisfactions.
- To assure the quality product issues are managed and communicated to all related parties
- To assure technical support runs according to the responsibility
Requirements
- S1 Electrical/Electronic engineering/Industrial engineering
- 3 years with at least 1 year in Quality function
- Fully aware with Customer satisfaction.
- Understand the procedures requirement according to ISO 9001.
- Leadership and Communication skill to customers.
- Basic Technical/ Engineering knowledge (manufacture/design/technique)
- Quality Engineering (Product Quality/ System Quality/ Process Quality)
- Analysis technique: Min QCC tools up to 6 sigma tools.
- General Product Knowledge
- General Computer Literature, min. MS Excel plus MS access and able to communicate in English.
Send your resume to Human Resources Division:
job.resume@schneider-electric.com
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