Jobs Vacancys PT. TELEMARKETING INDONESIA

New Jobs Vacancys|Jobs Vacancys|Hot Jobs Vacancys 2012|Jobs Vacancys 2012 Indonesia|Jobs Vacancys 2012 Asia|Jobs Vacancys 2012

 TELEMARKETING INDONESIA, PT

We are multinational Public Company is seeking for dynamic professionals to fulfill position :
Junior Inbound Manager

Salary Range: attractive package for the right candidate


Job Description :

•     This job exist to manage day to day Call Centre Operation, control, support, providing effective feedback of Tier1 operations team to meet business operation expectations, working directly with Operations Managers to identify area teams improvement, develops and monitoring performance goals and objectives.

To be considered for this challenging role, the criteria include:

•     Graduate of any D3 or S1 Major
•     In terms of related knowledge, Call Centre Manager may include a minimum of 5 years work experience in a call center since Call Centre Manager will interact with several layers of the organization.

    Soft Skill :

•             Service & Customer Orientation
•             Good communication skills (written & oral)
•             Strong motivation skill
•             Good coordination skill

    Hard Skill :

•             Strong understanding of Call centre operation and solution
•             Strong Product Knowledge capability
•             Strong written (formal) English
•             Logical, critical, analyst thinking

    Leadership :

•             Interpersonal skill
•             Ability to work well with people
•             Act as role-model
•             Sense of urgency & good decision making
•             Ability to prioritize functions to ensure all processes are completed, multi tasking and effective management of real-time performance

Key Accountabilities :

•     Manage the team of call center representatives in their activities for the achievement of call center targets.
•     Provide and analyst Voice of Customer on real time basis what customer needed, issues in operation by alerting Operations Manager of any critical issue raised by customer and provide valuable feedback to management
•     Work with Workforce Management on the implementation of staffing plan
•     Manage escalation of real time internal and external related with issue of operational (hard complaint, treat, urgent case), Coordinate with the right people for the update and quick resolution of problem
•     Ensure effective, efficient and consistent implementation of Call Center process and policies
•     Ensure all agent and leaders development process in place (training, empowering and delegating process)
•     Initiate and realize a strategic improvement plan in order to increase the result or to overcome problems
•     Develop and manage all HR’s subordinate aspect :
•     Provide continuous coaching and build teamwork among
•     Subordinate to ensure high morale and motivation for the team member
•     Review of subordinate’s performance, plan and assess their progress
•     Assist subordinates in meeting the performance plan targets
•     Provide subordinates monitoring/supervision, quarterly/yearly
•     Conduct Performance Appraisal for Supervisor
•     Provide direct leadership, guidance and support to ensure the creation of positive atmosphere and team spirit

Work Relationships :

•     External : customers and vendor partners
•     Internal : all related division; Customer Operations, Marketing, Sales, IT, Network, Finance, Manages Services, 3Care Operations (Tier2, Business Process Support, QA & Training, Outbound, Information Management, Admin/Report/WFM)

Should you be interested in this exciting position, please send your resume

tpid_careers@teleperformance.com.sg